Knowledge Base Search. Log in. Options Help Chat with a consultant. Include archived documents. IU's contract for Respondus Monitor has expired as of August 20, Remote proctoring is reserved for fully online programs as outlined in About online proctoring at IU. Respondus LockDown Browser and Respondus 4. Restart your computer and close all applications before starting Lockdown Browser. Uninstall and reinstall Lockdown Browser.
If you have multiple monitors, unplug the second monitor. Try temporarily turning anti-virus and firewall programs off or and then opening Lockdown Browser. Confirm the time and time zone are correctly set on your computer.
See this help page. If you get a spinning wheel when waiting for your webcam to display, another program on your computer may still control the camera or microphone. Restart your computer. Read more. For webcam issues, access your course in Lockdown Browser, then click the Help Center button at the top toolbar.
Follow the troubleshooting steps. Once you click "It's not working," a live chat option will appear. Work with this live chat assistance to troubleshoot. If you do not see the Help Center icon, this indicates your anti-virus or firewall settings are blocking.
Refer to earlier step above to resolve. Alternatives to Proctored Exams Your learning goals are an excellent place to start when considering alternative assessments: what do you hope students will be able to do by the end of your course, and in what ways can they demonstrate what they know?
Respondus Proctoring and Accessibility Please note: If you have students in your course who require approved accommodations from the DRC then Respondus LDB and Respondus Monitor may cause accessibility issues by not allowing access to assistive technology. Data privacy and Respondus Monitor proctoring Privacy is central to the Respondus Monitor architecture.
What training materials are available for Faculty? You can find more resources for students, including how to access Live Chat, here: Respondus Student Help Who should I contact for support? Instructors do not have to download and install the LockDown Browser software, only students need this installed.
For faculty, they simply use the LockDown Browser tool integrated into Canvas to set up their proctored exam settings and follow the on-screen instructions in Canvas. Instructors are encouraged to c reate a practice, non-graded exam that requires students to use LockDown Browser. This will familiarize students with the application and ensure everything is installed correctly before beginning a graded exam.
For more information on importing this into your course, please follow these steps: How do I import and view a Commons resource in Canvas? Please note that in normal circumstance students should be made aware of need for a webcam BEFORE course begins as part of their required course materials if requiring the use of Respondus Monitor.
In this current continuity of instruction period, instructors and departments should manage and communicate student webcam needs on an individual basis. Students are recorded while taking the exam and instructors are alerted after the recoding is complete to any red flags that may have occurred during the testing sessions. Instructors will be able click on thumbnail recordings to review footage of flagged portions of students recorded testing sessions for review.
For a synchronous live recording of a testing session, instructors could use Zoom to schedule a Zoom session for the test time for students to join at the same time and monitor students in gallery view while taking the test. If students are unable to meet synchronously, accommodations would need to be made. This sample text below can be used in your course or syllabus. It explains that students must use LockDown Browser for their online tests as well as the need for a webcam if enabling Respondus Monitor.
Finally, when taking an online exam, follow these guidelines: Select a location where you won't be interrupted Before starting the test, know how much time is available for it and be sure that you've allotted sufficient time to complete it Turn off all mobile devices, phones, etc. Remain at your desk or workstation for the duration of the test LockDown Browser will prevent you from accessing other websites or applications.
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